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All
sales transactions (Visa, Mastercard, American Express,
Checks, and Money Orders) are processed when the order
is filled and prepared for shipping. All sales are usually
shipped within 10 business day. Please allow additional
time for orders during the holidays and excessive quantity
orders.
If your order does not arrive within 15 business days
of your order date order, please contact Kathleen Douglas
at (310) 676-2228. Due to unforeseen circumstances there
may be product delays and backorders, especially during
the holidays. We will do our best to inform you of these
delays. All orders with backordered items will not be
shipped until the backordered items are in stock or we
contact you for an adjustment to your order.
A
$25 fee will be applied for all returned checks and unreasonable
credit card disputes. All shipments must be checked immediately
upon receipt. Any return, including defective products,
must be made within 15 days from the date received. All
custom orders/work is non-refundable. All returns must
be accompanied by a copy of the original invoice and a
return authorization given by one of our representatives.
Shipping charges incurred due to the return of merchandise
are the responsibilities of the buyer. We will not be
responsible for damages occurring during the return of
goods. Credit will only be issued upon arrival of merchandise
in the original condition. Credit will be issued within
7 days after receipt of returned goods. A re-stocking
fee of 20% may be applied, as well as shipping charges.
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