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All sales transactions (Visa, Mastercard,
American Express, Checks, and Money Orders) are processed
when the order is filled and prepared for shipping. All
sales are usually shipped within 5 business day. Please
allow additional time for orders during the holidays and
excessive quantity orders. If your order does not arrive
within 10 business days of order, please send
us an e-mail. Due to unforeseen circumstances there
may be product delays and backorders, especially during
the holidays. We will do our best to inform you of these
delays. All orders with backordered items will not be
shipped until the backordered items are in stock or we
contact you for an adjustment to your order.
A $25 fee will be applied for all returned
checks and unreasonable credit card disputes. All shipments
must be checked immediately upon receipt. Any return,
including defective products, must be made within 7 days
from the date received. All custom orders/work is non-refundable.
All returns must be accompanied by a copy of the original
invoice and a return authorization given by one of our
representatives. Shipping charges incurred due to the
return of merchandise are the responsibilities of the
buyer. We will not be responsible for damages occurring
during the return of goods. Credit will only be issued
upon arrival of merchandise in the original condition.
Credit will be issued within 7 days after receipt of returned
goods. A re-stocking fee of 20% may be applied, as well
as shipping charges.
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